Eligibility
Refunds apply to unused, unopened products returned within 7 days of delivery with intact packaging and seals.
Legal
Refund Policy
The complete terms that govern refunds on Lumeora orders.
Non-refundable items
Opened or partially used products, gift cards and limited-edition sets are not eligible for refund.
Method of refund
Refunds are credited to the original payment instrument. Cash-on-delivery orders are refunded by bank transfer.
Processing
Approved refunds are initiated within 5–7 working days. Bank credit timelines depend on your issuer.