7-day window
Unopened products can be returned within 7 days of delivery for a full refund to the original payment method.
Customer Care
Returns
Simple, honest returns — because skincare should feel safe to try.
Damaged or wrong item
Share an unboxing photo within 48 hours and we'll ship a replacement immediately at no cost.
How to start
Write to care@lumeora.in with your order ID. Our team schedules a pickup within two working days.
Refund timelines
Once the parcel reaches us and passes a quick check, refunds are processed within 5–7 working days.